FEATURES ENTERPRISE SUPPORT
BUG FIXES AND FEATURE UPGRADES Included Included Included
DOCUMENTATION Included Included Included
DIAGNOSTICS AND UTILITIES Included Included Included
KNOWLEDGE BASE Included Included Included
PEER TO PEER SUPPORT FORUM Included Included Included
HARDWARE REPAIR Included* Included* Included*
CUSTOMER PORTAL ACCESS Included Included
PHONE SUPPORT Included Included (12x5)
SLA RESPONSE TIMES Included
UNLIMITED CASE CREATION Included
12x5 OR 24x7 PRIORITY SUPPORT Select Option
ADVANCE REPLACEMENTS Optional
DEDICATED SUPPORT ENGINEER Optional
CASE PACKS STANDARD WARRANTY
TECHNICAL SERVICES
ENTERPRISE SUPPORT
APPLICATION DEVELOPMENT Optional
CONSULTING Optional
DEVELOPMENT ASSISTANCE** Optional
RF SITE SURVEYS Optional
TRAINING Optional
Advanced Placement
Add Advanced Replacement to your annual agreement and if your
hardware should fail at any time during your Enterprise Support
term, Digi will send a replacement unit via prepaid overnight
shipping.
Dedicated Support Engineer
Personalized services by at least a level 2 support engineer whom
will be your single point of contact during your normal business
hours. The DSE will have fast access to additional Digi resources,
including product subject matter experts and engineering.
Application Development
Digi provides full Soware Development Assistance service to help
your custom application achieve stated objectives. From design
analysis, code review, to deployment and testing we provide the
expertise to ensure your success.
Consulting
Let Digi experts help you design, optimize and configure your
robust RF network or troubleshoot diicult architectural problems.
These services include our XBee® K-Node to test a deployment up
to 1,000 devices in a variety of configurations within a controlled
environment. We simulate distances, line breaks, node failures, bad
data and other conditions to help ensure you have the most robust
network setup.
Development Assistance
Get expert help during regular business hours for your
programming challenges and questions related to Digi products.
Development Assistance covers help for features like Digi Device
Cloud
SM
programming, code debugging/review and API assistance.
RF Site Survey
Digi engineers come out to your site to analyze and explain the
RF challenges you may face. Our experts will learn about your
solution requirements, create a site-survey map and recommend
solutions—including products, antenna placements and more.
Online and Onsite Training
Shorten your development cycle while giving your team a stronger
foundation on our products,implementation issues and innovative
solutions. We customize every training curriculum to meet your
exact needs.
Learn More at www.digi.com/support
*For the term of the warranty **May be mandatory depending on the product ordered
OPTIONAL SUPPORT SERVICES
OPTIONAL TECHNICAL SERVICES
